1. Introduction

Atlantis is dedicated to providing exceptional digital travel systems and solutions to hotel chains across Asia. We strive to ensure your satisfaction with our services. This Refund Policy outlines the conditions under which refunds may be requested and processed for our services.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Service not delivered as agreed in the contract or service agreement.
• Technical issues with our platform that prevent access or use, which cannot be resolved within a reasonable timeframe.
• Cancellation of services within the cooling-off period, where applicable, as specified in your contract.

3. Non-Refundable Services

The following are not eligible for refunds:

• Services already rendered or partially completed, unless otherwise specified in the service agreement.
• Customized solutions or bespoke development work tailored to your specific requirements.
• Subscription fees for services used beyond the agreed trial or cancellation period.

4. Refund Request Process

To request a refund, please follow these steps:

• Submit a written request to info@atlantis.asia within 30 days of the issue or service delivery.
• Include your account details, a description of the issue, and any relevant documentation (e.g., contract or invoice).
• Our team will review your request and respond within 7-14 business days.

5. Refund Processing

Approved refunds will be processed within 14 business days of approval and returned via the original payment method, unless otherwise agreed. Processing times may vary depending on your financial institution.

6. Cancellations

If you wish to cancel a service, please refer to the cancellation terms in your service agreement. Cancellations outside the agreed terms may not qualify for a refund.

7. Disputes and Exceptions

If you believe your situation warrants special consideration, please contact us with detailed information. We will review exceptional cases on an individual basis and strive to find a fair resolution.

8. Changes to This Policy

We may update this Refund Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the "Last Updated" date.

9. Contact Us

For questions or to initiate a refund request, please contact us at:

Atlantis
Email: info@atlantis.asia
Address: Atlantis Headquarters, 123 Digital Travel Road, Singapore