Atlantis Systems Technologies Filipinas Corp. and Atlantis Systems Technologies Malaysia Sdn. Bhd. (collectively referred to as “Atlantis Asia”) respects and values the privacy rights of all individuals whose personal information we process. We are committed to protecting personal data and ensuring that information collected through our systems is handled responsibly and securely.

Atlantis Asia provides digital booking engine technology, reservation platforms, and hospitality systems used by hotels and accommodation providers.

When you make a reservation through a booking engine powered by Atlantis Asia, the hotel or accommodation provider operating this website (“This Hotel”) is the service provider responsible for your reservation and accommodation services.

This Hotel engages Atlantis Asia as a third-party technology provider to operate and manage its online booking engine and reservation processing systems.

Atlantis Asia therefore processes guest information on behalf of This Hotel in order to facilitate the reservation process and provide booking-related services.

Role of Atlantis Asia in the Reservation Process

Atlantis Asia acts as a technology provider and data processor supporting the reservation services offered by This Hotel.

In this role, Atlantis Asia may process personal information provided by guests in order to:

• Process and confirm hotel reservations
• Provide booking confirmations and reservation updates
• Assist with reservation inquiries
• Support booking transactions and payment verification
• Provide technical and customer support related to reservations

To assist guests during the booking process, Atlantis Asia and/or This Hotel may contact guests through email, telephone, messaging platforms, or other communication channels regarding reservation confirmations, booking issues, or assistance related to the reservation.

Atlantis Asia processes personal data only for the purposes of supporting the reservation services provided by This Hotel and operating the booking technology used by This Hotel.

Information Collection

When making a reservation through the booking engine, Atlantis Asia may collect and process personal information including:

• Personally Identifiable Information: Name, gender, date of birth, nationality, and country of residence.
• Contact Information: Address, email address, and phone number.
• Reservation Information: Booking details, stay dates, guest preferences, and payment information (processed through secure payment systems).
• Technical Information: IP address, browser type, and device information.

This information is necessary to process reservations and provide booking services on behalf of This Hotel.

Use of Information

Personal information collected through the booking engine is used for purposes including:

• Processing and managing hotel reservations
• Confirming bookings and communicating reservation updates
• Providing customer support related to bookings
• Handling booking issues or disputes
• Security and fraud prevention
• System maintenance and operational improvements

In certain situations, Atlantis Asia or This Hotel may contact guests if there is an issue with the reservation, payment, or booking details.

Sharing of Information

Personal information may be shared with the following parties when necessary:

• This Hotel: The hotel responsible for the reservation will receive guest information necessary to provide accommodation and related services.
• Service Providers: Atlantis Asia may share information with trusted service providers assisting with payment verification, reservation infrastructure, data hosting and analytics, and customer support services.
• Legal Requirements: Atlantis Asia may disclose information where required by law or to comply with legal processes.

Atlantis Asia does not sell or rent personal information to third parties.

Cookies

The booking engine may use cookies and similar tracking technologies to:

• Ensure the proper functioning of the reservation system
• Improve user experience
• Analyze website traffic and usage patterns

You may control cookie preferences through your browser settings.

Data Processing Location

Atlantis Asia may process and store personal information on secure servers located in different jurisdictions depending on operational requirements. All data processing is conducted in accordance with applicable data protection laws.

Contact Information

If you have questions regarding the processing of your personal information related to reservations made through this booking engine, you may contact:

Atlantis Asia
Email: info@atlantis.asia

or contact This Hotel directly for matters related to your reservation or accommodation services.