Enhancing Guest Retention and Engagement
The Atlantis Loyalty System is a fully integrated guest rewards platform designed to enhance hotel guests retention and engagement. With 2-way connectivity to Opera Cloud, guest profiles, stay history, and rewards information are synchronized in real time—allowing hotels to deliver personalized offers, seamless points redemption, and instant tier updates directly through the property’s PMS.
Automatic 2-way data exchange with Opera Cloud ensures guest profiles, reservations, and loyalty points are always up-to-date across all connected properties.
Guests earn points for eligible stays, F&B purchases, and partner services, with instant redemption capabilities at check-in, check-out, or via Atlantis eConcierge.
The system tracks guest activity and automatically updates membership tiers, unlocking exclusive benefits and targeted offers based on stay history.
All guest information—preferences, contact details, transaction history—is stored in one unified database.
Enables points earning and redemption across participating hotels, encouraging repeat stays within the hotel brand portfolio.
Sends personalized emails, member birthday greetings, statement of accounts, double points promotions, tier upgrades, point expiry alerts, and exclusive member-only offers.